Paintless Dent Repair professionals can be among the most effective and undervalued players in the auto repair industry. Using specialized tools and techniques honed through both training and an active community of peer professionals, The PDR technician can restore crumpled metal to original undamaged look and value, frequently at a fraction of the price a traditional body shop or dealership might ask. From door dings to fender-benders to hail storm damage, the PDR practitioner is a low-cost, high-quality answer to many a car owner’s cosmetic problems. As awareness of PDR and Smart Repair alternatives to traditional body shops has grown over the years, the PDR industry has expanded both in the number of companies in business, and the average number of employees in these companies.
Many in the business have mobile operations, allowing them to go to where the work requires their skills, whether that be visiting retail customer locations, Dealerships, Fleet Operators, or chasing hail storms across the country. As the specialty has grown, there have also been hybrid business that may have one or more fixed locations in addition to crews of PDR techs servicing customers in specific regions.
One of the competitive advantages of PDR is speed of repair. A well equipped PDR tech can affect repairs on a vehicle within minutes or hours of starting a job. The ultimate goal for PDR operations, therefore, is maximizing the number of revenue-producing jobs completed in a given day. Efficiency is the name of the game. Anything that distracts or separates a technician from hands-on repair work is delaying the opportunity to make money. Many of these distractions are necessary, or even crucial to the business – inspections, condition reports, estimates, approvals and invoicing are all connected to the actual work, but are not billable to the customer. Time tracking, payroll, record-keeping, and accounting are also necessary elements for a thriving business. All of these important tasks are part of the company’s overhead, and doing them correctly and error-free will result in more time spent making money, more satisfied customers, happier employees, and good business reputation.
Nearly all PDR operations rely of some kind of technology solution to help them run their business. Everyone has a mobile phone, and many have tablet or laptop computers for using spreadsheets to keep track of jobs, employees, and finances. Many use QuickBooks or similar programs to help with business accounting. All of these technologies increase efficiency by reducing the need for paper, ledger books, post-it notes, etc., and all are generic solutions for most businesses. In addition to the generic tools mentioned above, there are a few specialized software solutions designed especially for PDR and Smart Repair professionals. It is these software solutions to which this site is dedicated.
The goal for managing business operations is efficiency – getting it right the first time, storing accurate information for future reference, and dispensing with administrative tasks in as little time as necessary. PDR Software solutions are all designed, to a greater or lesser degree, to enable efficiencies in your PDR operations. These include:
- VIN Scanning
- Damage Inspection
- Lot Walk (multiple vehicle) Estimates
- R&I Labor Times
- Pricing Structures and Discounting
- Work Order creation
- Supplement Management
- Parts Lookup and Selection
- On-device and Email Approvals
- Payment Processing
- Accounting Integrations
- Dealer Software Integrations
- Body Shop Software Integrations
- Time and Attendance
- Team and Area Management
- Vendor Management
- Commission Models
- Custom Forms
- Service Requests and Scheduling
- Hail Damage Matrixes
- Print and Email Templates
- Custom Events and Notifications
- Customer Portal
- Service Contract Management
- Wheel Repair Management
Leading PDR Software Providers